FAQ’s

Due to the large range of products we hold in stock your item/s may be packed in separate parcels and may sometimes be delivered at different times in more than one package. Please check the items listed on your despatch note. If you are missing an item that is not listed please allow an extra 2 days for it to be delivered.

If you are missing an item listed on the despatch, please contact our Customer services team.

After entering your payment details and placing your order, you find that the page has frozen and you cannot see confirmation that you order has been placed or your order number, please follow these steps:-

Step 1 –
Wait for approximately 30 minutes and check your emails, including your junk mail. If you receive an order confirmation email from Stylish Gifts then your order has been successfully placed.

Step 2 –
If after approximately 30 minutes no email has been received please contact our customer services team via email sales@stylishgifts.co.uk with your issue and also your telephone number for us to contact you. If you prefer an email response then please leave your email address. We will respond to you within 24 hours.

We are sorry we sent you the incorrect item(s), please accept our apologies for any inconvenience this may have caused. Please contact our Customer services team to arrange a replacement order.

To return the product(s) ask us for a returns form, simply pack the item/s into their original packaging if applicable enclose the completed returns form, and send to the address on the form. Once we receive the item/s we will reimburse the postage.

We are sorry your order has been damaged in transit, these are of course checked prior to dispatch. Please accept our apologies for any inconvenience this may have caused.

Please follow the same process as the wrong item has been delivered.

You should expect to see your refund in your account within 5-7 working days once you have received the ‘Return refund complete’ email from us, please note that some banks may take longer than 5-7 working days to process refund payments.

If you have not received your refund and it has been 10 working days since receiving your email from us then please contact our Customer services team.

Yes you can cancel your order. If you have already paid and wish to cancel then please contact us so we can arrange to cancel the order and refund your payment.

In order to protect all our customers from potential fraud, we are unable to amend any address details once the order has been submitted.

We accept all payments methods via PayPal. All major credit/debit cards can be used and you do not need a PayPal account to purchase from us.

You will find a promotion code box on your ‘Shopping Cart’ page. To apply the discount, enter the promotion code from our company into the designated field and click ‘Apply’. The total price displayed at checkout is inclusive of discount (where applicable).

Simply click on Create Account/Login at the top of the page and follow all the instructions. You will then be able to login whenever you wish.

Simply login and click on the area that you wish to change and amend accordingly. Once you have completed any changes click update. ALWAYS remember to logout so others cannot access your personal data.

Click on Create Account/Login at the top of the page, click ‘Forgotten Your Password’ and enter your Login ID or email in the box, your new password will be sent to your email address. Once you have logged in with your new password you will be prompted to change it to something more memorable.

If you do not receive this within 24 hours please check your junk. If the reminder is not in your spam/junk folder then please contact us.